As a business administration apprentice you will be working as part of an administrative team.

• A Level 2 Business Administration NVQ requires the completion of 5 Units
• A Level 3 Business Administration NVQ requires the completion of 9 Units

Business Administration is appropriate for anyone from the entry-level 'office junior', who is involved in routine activities, through to the head of administration, who may have strategic and managerial responsibilities. It can also be used to develop your knowledge and understanding in a wide variety of careers, businesses and industries.

Administration skills are crucial to the effectiveness and efficiency of any organisation, and these qualifications demonstrate a thorough understanding of current theory and practice, which is respected and recognised by practitioners and employers alike.

Accounting is available at Levels 2, 3 and 4, with Level 4 being the highest and is designed for those in a senior role, having a lot of personal autonomy and responsibility for the work of others and for allocating resources. Level 2 would be suitable for someone working in an office as a payroll clerk or as a ledger clerk, for example.

The NVQs for ICT Users are at Levels 1, 2 and 3. The qualifications at Levels 1 and 2 are aimed at people who use ICT as part of their job, and cover activities such as word processing, e-mail and Internet use, and working with artwork and imaging. Level 3 is more specialist and is aimed at professionals using the full functionality of applications for complex tasks.

NVQs (Levels 1-4) in Customer Service are aimed at individuals working in, or seeking to work in, a variety of customer service settings. These may include the hospitality industry, medical reception, front-of-house settings in business and banking, or non face-to-face areas such as call centres. The customer service sector is exciting, full of interest and provides challenge and reward for all who work in it.

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